At euno.ai, we’re transforming metadata into an Automated context for AI that turns governance into a value driver – ensuring that business units and AI agents access and build trusted data products aligned with the organization’s guardrails. Backed by leading investors and advisors, we’re at an exciting growth stage – and we’re looking for our first Solution Engineer to ensure our customers succeed and help shape how we support them as we scale.

As a Solution Engineer, you’ll be the day-to-day hands on technical partner for our customers. You’ll guide them through onboarding, help them maximize value from Euno, and uncover new ways our platform can solve their problems. This is a foundational role with significant room to grow, playing a key part in shaping how we build and scale our Customer Success and Professional Services functions. This is a unique moment in Euno’s journey, as we scale rapidly and see strong market traction. Initially, the focus of this role will be to dive deep technically, communicate clearly, and ensure our customers are set up to scale their AI initiatives successfully.

What You’ll Do:

• Be the customer’s technical partner: Serve as the primary day-to-day contact for assigned accounts, building trusted relationships and guiding them through integration and production ramp-up.
• Drive value and engagement: Interview users to understand their workflows and pain points, identify untapped opportunities where Euno can deliver more value, and translate customer needs into actionable solutions.
• Triage and problem-solve: Investigate issues customers are facing, fix configuration problems or route complex issues to the right team, and bridge the gap between customers and engineering.
• Monitor and optimize: Proactively review usage patterns to identify risks, drive adoption, and continuously improve customer outcomes.
• Feed product insights: Relay patterns, pain points, and feature suggestions to the product team – helping shape the roadmap by representing the customer voice.
  

What We’re Looking For:

• Strong technical foundation in the data world – you understand how data pipelines work, what metadata management means, how modern data stacks fit together, and how AI/LLMs function.
• Excellent communication skills – you can explain complex technical concepts clearly, run discovery conversations that uncover real needs, and write documentation customers actually use.
• Product sense – you understand what makes products valuable to users, can identify opportunities for better experiences, and know how to balance customer requests with product strategy.
• Problem-solving and triage skills – you can diagnose issues methodically, separate symptoms from root causes, and know when to dig deeper vs. when to escalate.
• Customer-first mindset – you genuinely want customers to succeed and are energized by solving their problems.
• Ability to work, at least partially, in US hours

Bonus Points For:

• Hands-on experience with modern data tools (Snowflake, BigQuery, dbt, Looker, PowerBI etc.)
• Engineering or scripting ability – you can read code, write SQL, or debug configurations
• Previous experience in customer success, solutions engineering, or technical account management
• Familiarity with SaaS analytics, product-led growth, or AI-powered products

At euno.ai, we’re building something ambitious – and doing it together. If you’re excited about being the first SE, making customers successful, and growing with us, we’d love to hear from you.